Developing Observational Coaches: Beyond the Checklist in Observational Practice

A 2-Day Workshop & Practicum Program

September 27th and 28th in Phoenix

This coach development program explores foundational coaching principles & practices to artfully & skillfully create an observational coaching experience; connecting the clinician to meaningful change and improving the patient experience.

The 2-day workshop and 3 month practicum builds the skills and confidence necessary to create positive, effective observational coaching experiences and fosters a community of coaches for ongoing support and continued development.

The research-based model connects skills and purpose to support positive, outcome-based results for clinicians and patients. In addition to the “how” of positive, patient experiences, hArt of Medicine observational coaches reconnect clinicians to the “why” of their work, to positively impact the lives of their patients.

Survey results demonstrate increased clinician satisfaction and engagement, as well as, improved patient experience scores.


Program Highlights – Coach Participants:

    • Learn the practice of strengths based coaching.
    • Recognize how ‘auditing and telling’ does not facilitate effective change in practice.
    • Acknowledge and encourage skills, characteristics and qualities that create positive therapeutic interactions.
    • Reconnect clinicians with mastery and meaning of their work.
    • Celebrate positive results as clinicians identify and strengthen new attitudes and behaviors of the desired state in patient relationships.

The framework of the coach development is comprehensive and divided into three areas:

Coaching principles and practices are introduced, with a strong emphasis that the ‘client is creative resourceful and whole. A strengths-based approach is stressed – noting that through this, trust is developed that promotes a shift from the current to desired state.

*Completion of the program authorizes participants to deliver The hArt of Medicine Creating Positive Experiences Program, and does not in any way, certify participants as professional coaches

Developing Observational Coaches: Beyond the Checklist in Observational Practice

A 2-Day Workshop & Practicum Program

September 27th and 28th in Phoenix

The hArt of What People Are Saying

“My coach… brought awareness to me of my strengths and how impactful I am. I now acknowledge that these small interactions I have with my patients are a big deal… She didn’t change me but helped bring out my best self. When I improve the patients experience it brings me joy at work and makes my experience … more positive.”
– RN Client