I first met my coach Caroline, who radiates positivity, kindness, and energy. I thought, is it really possible for someone to be this enthusiastic all the time. Caroline followed me through my interactions with 5 different patients. It was very refreshing to have someone only tell you the great things that you are doing. She…

I decided to write about my experience with one of our frequent flyers.  This patient is not a fan favorite and behaviors are labile – ranging from sedated and practically comatose to threatening.  The morning my observational coaching session was scheduled, I had the pleasure of being assigned to a pod in which this patient…

One experience that really stood out to me was a sort of ‘déjà vu’ experience … about a patient that is not a chronic frequent flyer, but that was making her 3rd visit to the ED in a week. I cared for her exactly one week prior to that morning and she was presenting with…

My “Thank a Colleague” moment goes to Marie A. Marie is a fantastic woman who treats everyone like family. To see Marie at work, smiling, and greeting is a piece of heaven. Marie not only greets with a hug but she is so encouraging to everyone she meets.  I expressed thanks to Marie for coming…