From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you…

As the calendar approached the 4th of July, I thought to myself, this year would be a great time to experience the celebration of the holiday a little deeper by attending the local fireworks show. We packed a tote with…

I’m sure we are all familiar with the concept of team – that ‘two are better than one’ and even ‘we are better together’. This became profoundly evident when I ran a 10K race … in the rain. Now, to…

As I so often do each week, this morning I boarded a plane for the purpose of business travel, and today I was on a Southwest flight to Chicago. I’m a pretty easy going traveler – not often bothered by…