
From Darkness to Hope
From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you…

Light Up the Sky and Change A World!
As the calendar approached the 4th of July, I thought to myself, this year would be a great time to experience the celebration of the holiday a little deeper by attending the local fireworks show. We packed a tote with…

No Great Accomplishment Happens Alone
I’m sure we are all familiar with the concept of team – that ‘two are better than one’ and even ‘we are better together’. This became profoundly evident when I ran a 10K race … in the rain. Now, to…

Experiencing the hArt in Southwest Airlines; Changing A World
As I so often do each week, this morning I boarded a plane for the purpose of business travel, and today I was on a Southwest flight to Chicago. I’m a pretty easy going traveler – not often bothered by…
Recent Posts
- From Darkness to Hope
- Light Up the Sky and Change A World!
- “She didn’t change me but helped bring out my best self. They held up the mirror to show me my strengths and I saw my magnificence”
- “No matter what my previous experiences were, I am going to clean the slate and start off on a fresh tract”
- “With very little effort I was able to create a ‘change of world moment’”
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