From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you lead, consider the impact of the seemingly unrelated events and the resilience of the human…

As the calendar approached the 4th of July, I thought to myself, this year would be a great time to experience the celebration of the holiday a little deeper by attending the local fireworks show. We packed a tote with a blanket, snacks and beverages and arrived early to find an ideal location to watch…

I’m sure we are all familiar with the concept of team – that ‘two are better than one’ and even ‘we are better together’. This became profoundly evident when I ran a 10K race … in the rain. Now, to set the stage, I live in Phoenix – it rarely rains in Phoenix. And, when…

As I so often do each week, this morning I boarded a plane for the purpose of business travel, and today I was on a Southwest flight to Chicago. I’m a pretty easy going traveler – not often bothered by the many ‘challenges airlines, people and travel, in general, offer. I settled into my seat,…