“I first heard Diane speak at the Beryl Institute and thought WOW her energy is contagious. Her coaching had such an impact on other organizations that I wondered if she could impact our orthopedic surgeons. As our Patient Experience Team began to work with Diane, we recognized the impact that she had on ourselves and we wanted to expand that impact. We attended Diane’s certified coach training and as a result we brought Diane to our organization to speak with our surgeons. She focuses on individual strengths and how those strengths can make you a better provider to the people we serve. Our orthopedic surgeons were engaged and interactive during her presentation and the feedback was outstanding. After her presentation our surgeons were talking about the importance of their relationships with their patients and how they can continue to improve. Personally, Diane has shown me my own ability to be brave and to turn the mirror onto myself in order to see my own greatness. It has been a true pleasure working with Diane.”
– Crystal Stiffler, Chief Patient Experience Officer
“I want you to know that in my short career I have had a few very profound experiences that have shaped the way I practice and how I “see myself in this world”. I can honestly say that the time I have been lucky enough to spend around you ranks among the top. It changed the way I saw myself as a doctor, how I saw my patients, and reminded me of how lucky and blessed I am to have the chance to do the work I do. I can honestly say I am a better physician and person to have known you.”
– D. Arguello, MD
“I use the workshop learnings every day. My patient satisfaction scores are at 100%, I attribute my scores to many pearls I gleaned from our sessions, particularly the shadow experience…The group meetings stretched over time allowed me to look within myself and gain insight on my own thoughts and behavior. I saw a different side of my colleagues and gained a new understanding of what is important to each of us, which not only improves patient care and it’s rewards but also enhances our relationship at work.”
– Pauline Goss, PA-C
“…As a result, during her consultation, our patient satisfaction scores increased to the highest they have been in the last 8 years. More importantly, I feel that I am able to understand what my patients are trying to communicate, and can now use language that resonates with them. This will have a positive impact on their healing. I tend to leave my work feeling more gratified and energized, and has unquestionably enhanced my ability to care for patients. I recommend her highly to generate transformational analysis and change for a business or healthcare setting.”
– John Loewen, MD
“The hArt of Medicine is a very unique program. The program’s success is due to its ability to encourage the individual to step away from the day to day operations and truly reflect on why they got into healthcare. The focus on all of the positives that are going on helps provide perspective of the great work that occurs here on a daily basis. I think the ED staff appreciated going through this because it took the time to discuss the employee and reflect on them individually.”
– Vikas Ghayal, Executive Director, Emergency & Therapeutic Services
“I just had a case that I really tried hard to apply my new skill with… I think it worked!
…I was very careful to keep emphasizing “I’m sure it was very concerning when you saw her acting so differently than usual” to show that I understood how worried she was by this and that I took her concern seriously, even though I disagreed that it was caused by the minor head injury 5d ago but rather the infection today. She was very resistant at first. By the end we diagnosed UTI and she was in agreement that this was the cause of her behavior change, and the child perked up nicely as her fever cooled down.
I was very pleased because I had seen similar confrontations with parents end badly and felt helpless to alter it, but I really did feel that I had effective tools this time to have everyone end up on the same page.
I’m sure that this Mom would actually say “yes” if we asked her if I listened to her concerns, because I ACKNOWLEDGED how worried she was. So I was really pleased and felt a debt to the workshops!!!”
– Dr. James Reingold, Department Chair / Medical Director – Pediatric Emergency Department
“Diane and her team developed a program for our physicians that took the discussion of empathy and caring from the practical to the science to the philosophical and the personal… This seminar delved deeper and included the science behind empathy—which spoke volumes to physicians who may just view it all as “touchy-feely” stuff. The feedback from our participants was very positive, and the evaluations were consistent with plans by the providers to make conscious changes to their approach not only with patients, but also with staff. I highly recommend this program as a mechanism to launch your providers to the next level of patient engagement.”
– Shari Moore, RN, BSN PLICO
“I had first worked with Diane Rogers as part of the workshop, a well-organized and helpful set of tools that created and promoted a better working environment amongst colleagues and improved provider to patient interactions. I enjoyed the workshop and wanted to improve my patient satisfaction and interactions so I went back to Diane for some one-on-one time. The focused hands-on time with Diane was a great benefit. Her ability to analyze my communication skills from an outsider’s perspective and find areas to improve upon was very helpful.
Diane’s positive energy alone improves anyone’s day, let alone her ability to improve peer to peer and patient to peer interactions and communications. It was my pleasure and my benefit to have worked with Diane.”
– Kevin Fordell, PA-C
“Diane’s gift to inspire and educate others has changed my perspective on the patient experience and encouraged me to be the vector of encouragement in all situations. Her lessons and positive influence are invaluable.”
– Sondra Andersen, PA-C